forbet Privacy Policy

1. Who We Are

forbet ("we", "us", "the Company") is the operator of the online casino and sports betting platform accessible at forbet.biz. We provide gambling and entertainment services — including casino games, live dealer tables, sports betting, and virtual game products — to adult players located in Bangladesh and other permitted markets.

For the purposes of this Privacy Policy, forbet acts as the data controller in respect of all personal data collected from users of the forbet platform. Our designated point of contact for all privacy-related enquiries is reachable at [email protected].

This Privacy Policy applies to all personal data collected through: (a) use of the forbet website and any mobile-compatible version thereof; (b) registration and maintenance of a forbet player account; (c) any communication between you and forbet, including customer support interactions; and (d) participation in any forbet promotion, tournament, or loyalty programme.

2. Personal Data We Collect

forbet collects personal data through several distinct channels. The categories of data we collect, and the circumstances under which each category is collected, are set out below.

2.1 Data You Provide Directly

When you register a forbet account or interact with our platform, you may provide the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile phone number, and residential address (including district, city, and postcode within Bangladesh).
• Account Credentials: Username and encrypted password. forbet stores passwords using one-way hashing; we never store or transmit passwords in plain text.
• Verification Documents: Copies of government-issued photo identification (National ID, Passport, Driving Licence), proof of address documents, and payment method verification screenshots submitted as part of KYC procedures.
• Financial Data: bKash, Nagad, Rocket, or Upay account numbers associated with your deposits and withdrawals; bank account details where applicable; transaction amounts and timestamps.
• Communications Data: Records of any messages, emails, or live chat conversations exchanged between you and the forbet support team.

2.2 Data Collected Automatically

When you access the forbet platform, certain technical data is collected automatically by our systems:

• Device & Technical Data: IP address, browser type and version, operating system, device type (desktop/mobile), screen resolution, and time zone setting.
• Usage Data: Pages visited, games played, bet amounts placed, session duration, click paths, search queries entered within the platform, and feature interactions.
• Transaction Logs: A full log of all deposit, withdrawal, bonus, and wagering transactions associated with your account, including timestamps and outcome data.
• Cookie Data: Data collected via session cookies, preference cookies, and analytics cookies as described in Section 6 of this Policy.

2.3 Data Received from Third Parties

In certain circumstances, forbet may receive personal data about you from third parties, including:

• Identity verification and KYC service providers, who may confirm or supplement the identity documents you submit.
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), who may share transaction confirmation data and fraud-screening signals.
• Fraud prevention and anti-money-laundering (AML) databases, which may flag accounts or transactions against known risk indicators.

3. How We Use Your Personal Data

forbet uses the personal data we collect for the following purposes:

Purpose	Data Categories Used	Legal Basis
Creating and managing your forbet account	Identity, Contact, Credentials	Contract performance
Processing deposits and withdrawals in BDT	Financial, Identity, Transaction Logs	Contract performance
Verifying your identity (KYC)	Identity, Verification Documents	Legal obligation
Detecting and preventing fraud and money laundering	Identity, Financial, Device & Technical, Usage	Legal obligation / Legitimate interest
Providing customer support	Identity, Contact, Communications	Contract performance
Administering bonuses and promotions	Identity, Transaction Logs, Usage	Contract performance
Responsible gaming monitoring	Usage, Transaction Logs, Communications	Legal obligation / Legitimate interest
Sending transactional account notifications	Contact, Transaction Logs	Contract performance
Improving platform performance and user experience	Usage, Device & Technical, Cookie	Legitimate interest
Complying with applicable legal and regulatory obligations	All categories as required	Legal obligation

4. Legal Basis for Processing

forbet processes your personal data on one or more of the following legal grounds, depending on the specific activity:

• Contract Performance: Processing is necessary to perform the contract between you and forbet — specifically, to provide you with account access, games, betting markets, and payment services.
• Legal Obligation: Certain processing activities (KYC verification, transaction record-keeping, AML checks, responsible gaming monitoring) are required by applicable law and regulatory standards.
• Legitimate Interests: forbet processes certain data where we have a legitimate interest in doing so — for example, to detect and prevent fraud, improve platform security, and optimise user experience — provided that those interests are not outweighed by your rights and interests.
• Consent: Where processing is based on consent (such as for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

5. Data Sharing & Disclosure

forbet does not sell your personal data to any third party. We may, however, share your data with the following categories of recipients under the conditions described:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard receive the financial and identity data necessary to process your deposit and withdrawal transactions. All payment partners are contractually required to handle your data securely and in compliance with applicable data protection standards.
• Identity Verification Providers: Third-party KYC and document verification services receive copies of identification documents you submit, solely for the purpose of confirming your identity as required by our verification procedures.
• Fraud Prevention and AML Services: Data may be shared with specialised fraud detection and anti-money-laundering screening services to protect the integrity of the forbet platform and its players.
• Game Technology Providers: Game studios and RNG certification bodies (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised or aggregated gameplay data for game performance and certification purposes. They do not receive your personal identity or financial data.
• Legal and Regulatory Authorities: forbet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or in connection with legal proceedings.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of forbet's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections as described in this Policy.

In all cases of third-party data sharing, forbet limits the disclosure to the minimum data necessary for the specified purpose and requires all recipients to maintain appropriate technical and organisational data protection measures.

6. Cookies & Tracking Technologies

forbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how users interact with our services. A cookie is a small text file placed on your device by a website you visit. The following categories of cookies are used on the forbet platform:

• Essential Cookies: These cookies are strictly necessary for the platform to function. They enable session management, authentication, and security features. They cannot be disabled without impairing your ability to use the platform.
• Preference Cookies: These cookies remember your language settings, display preferences, and other personalisation choices so that you do not need to re-enter them each session.
• Analytics Cookies: forbet uses privacy-respecting analytics tools to understand which features are most used, how players navigate the platform, and where technical issues occur. Data collected via analytics cookies is aggregated and anonymised before analysis.
• Security Cookies: Cookies used to detect unusual activity patterns, prevent cross-site request forgery (CSRF), and maintain the integrity of authenticated sessions.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the forbet platform and may prevent you from logging in or completing transactions. forbet does not use third-party advertising or behavioural tracking cookies.

7. Data Retention

forbet retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention guidelines:

• Active Account Data: Retained for the full duration of your active forbet account relationship.
• Post-Closure Account Data: Following account closure, identity and transaction records are retained for a minimum of five (5) years to comply with applicable AML, financial record-keeping, and dispute resolution requirements.
• KYC Documents: Verification documents are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Customer Support Records: Communications with our support team are retained for three (3) years following the resolution of the relevant enquiry or complaint.
• Cookie and Technical Data: Session data is deleted at the end of each browsing session. Analytical data derived from cookies is retained in anonymised, aggregated form for up to two (2) years.

Where retention beyond these periods is required by law or is necessary in connection with ongoing legal proceedings, data may be retained for longer. Once the applicable retention period expires, data is securely deleted or permanently anonymised.

8. Data Security

forbet implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and forbet's servers
• AES-256 encryption for sensitive data stored at rest, including financial records and verification documents
• One-way password hashing using industry-standard cryptographic algorithms; plain-text passwords are never stored
• Multi-factor authentication available for player accounts and mandatory for all internal administrative access
• Regular independent security audits and penetration testing of the forbet platform infrastructure
• Access controls limiting internal staff access to personal data on a strict need-to-know basis
• Automated monitoring systems that detect and alert on anomalous access patterns or potential data breaches
• A documented incident response plan that ensures timely notification in the event of a confirmed data breach

9. Your Privacy Rights

As a forbet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request. forbet will respond to all valid rights requests within 30 calendar days.

10. Children's Privacy

The forbet platform is strictly intended for adults aged 18 years and above. forbet does not knowingly collect personal data from any individual under the age of 18. Registration on the forbet platform by a person under 18 constitutes a breach of our Terms and Conditions.

If forbet becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to close the relevant account, return any deposits made, and permanently delete all associated personal data from our systems. If you have reason to believe that a minor has registered a forbet account, please notify us immediately at [email protected].

11. International Data Transfers

Certain third-party service providers engaged by forbet — including game technology providers, cloud infrastructure operators, and identity verification services — may be located outside of Bangladesh. Where personal data is transferred to a recipient in another country, forbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.

Such safeguards may include contractual data processing agreements incorporating recognised international data transfer mechanisms, or reliance on the recipient country's designation as providing an adequate level of data protection. forbet will not transfer your personal data internationally in circumstances where adequate protections cannot be confirmed.

12. Updates to This Privacy Policy

forbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where changes are material — meaning they affect your rights or how your data is processed in a significant way — forbet will notify registered players via the email address associated with their account at least 7 days before the updated Policy takes effect.

For minor or administrative updates, the revised Policy will be published on this page with an updated Effective Date. Your continued use of the forbet platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to remain informed about how forbet protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by forbet, please contact our privacy team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Platform: forbet.biz
• Subject Line: Please include "Privacy Request" in the subject line of your email along with your registered account username.
• Response Time: forbet commits to acknowledging all privacy-related enquiries within 48 hours and providing a substantive response within 30 calendar days.

All privacy requests are handled with strict confidentiality by our dedicated compliance team. If you are not satisfied with our response to a privacy concern, you may have the right to escalate the matter to an applicable supervisory authority or dispute resolution body.